- Buyer will not be eligible for return or refund once the order delivered successfully.
- Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product’s
packaging is not damaged or tampered.
Cancellation of transaction / orders
- Cancellation by Milk-Valley: There may be certain orders that Milk-Valley is unable to accept and has the right to cancel such order. Milk-Valley reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Buyer’s order being cancelled include, without limitation, non-availability of the Product or quantities ordered byn Buyer or inaccuracies or errors in pricing information. Milk-Valley may also require additional verification or information before processing any order. All such cancellation shall be without any recourse to Buyer and without any liability to the Milk-Valley. If Buyer’s order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to
the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Milk-Valley shall have the sole discretion to determine the mode of reversal from the above options. In the event a promotional code given by Milk-Valley is used for the purchase of the Product, the amount under such promotional code shall not be refunded in case of cancellation of order. The above is the sole remedy of the Buyer and the sole liability of the Milk-Valley. - Cancellation by the Buyer: In case of requests for order cancellations, Milk-Valley reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Milk-Valley receives a cancellation notice and the order has not been processed, Milk-Valley may cancel the order and refund the amount after deducting the payment gateway transaction fees if any to Buyer within a reasonable period of time. Milk-Valley will not be able to cancel orders that have already been processed. Buyer agrees not to dispute the decision made by Milk-Valley and accept Milk-Valley decision regarding the cancellation.
- Set-off of any benefits availed by the Buyer: In case the Buyer has availed any benefit under any marketing or promotions provided by Milk-Valley in relation to the Product for which the order has been cancelled by the Buyer or by the Milk-Valley, Buyer agrees and authorizes Milk-Valley to recover such benefits from the Buyer or set-off the same from any refunds to the Buyer.